The automotive industry relies on Uber for Business to help their customers, employees, and parts get where they need to go. With the Central dashboard, you can relieve disruptions and help streamline operations at your repair center to get customers back on the road.
The Central dashboard allows coordinators to request Uber rides so customers can enjoy a flexible, familiar way of getting home or to the office. They don’t need the Uber app or even a smartphone— once a coordinator requests a ride, the customer receives a text or phone call with their ride details. Staff members use one dashboard to request one-way or round-trip rides for customers, control pickup and dropoff locations, select ride type, monitor usage and spend, and more.
Here’s how Uber for Business customers drive their businesses forward with Central:
Mark Miller Subaru provides a great customer experience
Dealership: Mark Miller Subaru
Location: Salt Lake City, Utah
Use case: Courtesy rides, chase car elimination
Benefits: Customer loyalty, operational efficiency
Mark Miller customers can choose between dropping off their vehicle at the dealership with roundtrip Uber rides provided. If the customer opts for a valet service, a Mark Miller employee will pick up and drop off the vehicle to minimize disruption to their day. The dealership’s service team uses Uber Central to coordinate courtesy rides and power valet services for repair and maintenance appointments. Customers appreciate the flexibility, which drives loyalty.
80% of dealership respondents agree that providing courtesy rides with Uber has helped retain customers.*
BMW of Ramsey reduces loaner liability
Dealership: BMW of Ramsey
Location: Ramsey, NJ
Use case: Customer courtesy rides, loaner car supplement
Benefits: Operational efficiency, customer experience
BMW of Ramsey, which services about 80 cars daily, is always looking for new ways to provide a great experience for their customers. In addition to providing loaner vehicles from their own fleet, the dealership offers courtesy rides with Uber for Business to customers who are waiting on repairs. This reduces the risk associated with having loaner cars on the road while also helping customers get where they need to go with ease.
68% of dealership respondents agree that using Uber:
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Provides a better customer experience for their customers.*
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Has helped reduce overhead cost of maintaining loaner cars and shuttles.*
67% of dealership respondents agree that using Uber has helped control the cost of courtesy rides.
Honda of Bellevue reduced spend by $45,000Â
Honda of Bellevue reduced spend by $45,000Â Dealership: Honda of Bellevue
Location: Bellevue, WA
Use case: Customer courtesy rides, shuttle replacement
Benefits: Cost savings, customer satisfaction
The service department of Honda Auto Center of Bellevue provides customers with courtesy rides when their vehicles are in the shop for repair and maintenance. Since they retired their shuttles and started requesting rides for customers through the Central dashboard from Uber for Business, the dealership has saved almost $45,000 a year. It has also reduced the liability associated with maintaining, running, and insuring their shuttle vehicles.
